Your information. Handled with care.
This Privacy Policy explains what personal information Bix Web may collect, why it is collected, how it is used and the choices you have regarding your information.
Who is responsible for your information?
Bix Web provides website design, website refresh, hosting, domain and business email related services to small businesses.
For the purposes of this Privacy Policy, references to “Bix Web”, “Bix”, “we”, “us” or “our” refer to Bix Web.
Bix Web respects your privacy and aims to process personal information responsibly and in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act, 2013 (POPIA).
What information might Bix collect?
The information collected depends on how you interact with Bix Web and which services you enquire about.
This may include your name, surname, business name, email address, telephone or WhatsApp number.
This may include your existing website address, the type of website you need, services required, project goals and information you provide in a project brief.
You may choose to send logos, images, documents, website copy or other files required to discuss or complete a website project.
Bix Web may retain relevant emails, form submissions, WhatsApp messages and other correspondence relating to an enquiry or client project.
Where a service becomes an active client engagement, additional information reasonably required to quote, invoice, deliver, host or support the service may also be collected.
Why do I need your information?
Bix Web may use personal information for purposes including:
- Responding to enquiries and messages.
- Understanding your website or hosting requirements.
- Preparing quotations or proposals.
- Communicating with you about a project or service.
- Designing, building, refreshing or maintaining websites.
- Setting up or supporting website hosting, domains or business email.
- Providing client support and troubleshooting.
- Maintaining appropriate business and administrative records.
- Meeting legal, regulatory, accounting or contractual obligations.
- Protecting the website, systems and services against misuse or security threats.
Submitting a website brief or contact form does not automatically enter you into a contract with Bix Web and does not require payment.
Processing your information fairly.
Depending on the circumstances, Bix Web may process personal information because:
- You have provided the information voluntarily when contacting Bix Web.
- The information is required to respond to your request or enquiry.
- Processing is necessary to take steps before entering into a contract.
- Processing is necessary to perform an agreement with you.
- There is a legitimate business need that does not unjustifiably affect your privacy.
- Processing is required to comply with an applicable legal obligation.
- You have provided consent where consent is required.
Who may receive your information?
Bix Web does not sell your personal information.
Information may, however, be processed by trusted service providers where reasonably necessary to operate the website or provide a service to you. These may include providers of:
- Website hosting and server infrastructure.
- Email services.
- Website forms and form processing.
- Domain registration and management.
- Website security, backups and maintenance.
- Accounting, invoicing or business administration systems.
- Analytics or website performance services where enabled.
These service providers should only receive information reasonably necessary for the service they perform and may have their own privacy obligations and policies.
Information may also be disclosed where required by law, regulation, court order or a lawful request by a competent authority.
Keeping information protected.
Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
These measures may include website security controls, SSL-secured website connections, access controls, backups, security updates and the use of reputable hosting and technology providers.
No internet-based service can guarantee absolute security. If Bix Web becomes aware of a security incident affecting personal information, it will be handled in accordance with applicable legal requirements.
How long is information kept?
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, for an active business relationship, or where retention is required for legitimate business, contractual, accounting or legal reasons.
Information that is no longer reasonably required may be securely deleted, anonymised or destroyed where appropriate.
What about cookies?
Like most websites, bixweb.co.za may use cookies or similar technologies that help the website function correctly, remember certain preferences, improve security or understand how the website is used.
Some cookies are required for technical website functionality. Other analytics, advertising or non-essential technologies will depend on which website services Bix Web has enabled.
You can usually manage or delete cookies through your browser settings. Disabling certain cookies may affect how some website features operate.
Your information still belongs to you.
Subject to applicable law, you may have the right to:
- Ask whether Bix Web holds personal information about you.
- Request access to personal information held about you.
- Ask for incorrect or outdated information to be corrected.
- Request deletion or destruction of information where legally appropriate.
- Object to certain processing of your personal information.
- Withdraw consent where processing is based on your consent.
- Raise a concern or complaint about how your information has been handled.
Bix Web may need to verify your identity before providing, amending or deleting personal information.
Links outside Bix Web.
The Bix Web website may include links to third-party websites, social media platforms or other external services.
Bix Web is not responsible for the privacy practices or content of websites operated by third parties. You should review the relevant third party’s privacy information when using those services.
Changes to this policy.
This Privacy Policy may be updated when Bix Web changes its services, website technology, data practices or where changes are required to remain aligned with applicable law.
The latest version will be published on this page and the “Last Updated” date will be amended where appropriate.
Questions about your privacy?
If you have a question about this Privacy Policy or would like to make a request relating to your personal information, please contact Bix Web.
Just ask. I’m happy to help.
If something about how your information is handled isn’t clear, contact Bix directly.